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Avero Experience

Avero Experience

Avero Diagnostics is a national, physician-operated laboratory specializing in cancer diagnostics and genetics. Our business is patient-centered, family-owned, and delivers the best possible service for the benefit of the patient. We offer a broad portfolio of anatomic and molecular pathology tests and specialized genetic testing services.

Billing

We care about affordable healthcare. Avero Diagnostics is an in-network provider with most insurance companies and Medicare. We also offer flexible payment options and need-based financial assistance to help improve access to care through the AveroCaresTM program.

Here’s how the billing process works:

1

Insurance Claim

After testing is complete, we will file a claim with the patient’s health plan. Once this claim is processed, the health plan will send the patient an Explanation of Benefits (EOB).

2

Invoice

In most cases, there is no additional patient responsibility. If there is, the patient may receive a bill from Mattison Pathology, dba Avero Diagnostics.

3

Our Commitment

After the patient receives a bill, we will call to evaluate their personal financial situation, answer any questions, and discuss payment options.

We’re here for you. If you have questions regarding a bill, contact us today.

Contact Us

Reporting

Choose from a variety of convenient report delivery options so you never miss a result.

  • Avero Connect: Electronic medical record (EMR) or laboratory information system (LIS) integration
  • Avero Link: Online access via the COPIA Genetics and Pathology Portal
  • Avero Print: Avero-installed printer in your office that prints diagnostic reports as they are issued
  • Fax

Resources

Submission: Forms can be faxed to client services at 469-232-9927.

Schedule Pickup

Need a sample pickup? We offer multiple options to make specimen transport easy. Contact a client services representative by calling 877.232.9924, Monday through Friday, from 7:00 AM to 6:00 PM CST.

Ask your client services rep how we can assist you in scheduling
a daily pickup for your office.

Pap Support Program

Patients look to you for guidance and answers. Simplify your workflow by automating decisions routinely made when ordering testing.

We offer a simple process with provider-driven results, electronic ordering, simple specimen collection, and a variety of reporting options. Our PapSupport program is also a part of our AveroCaresTM standard of care program.

Getting started with the PapSupport Program is easy. Reach out to your representative for more information.

Do you not have a local representative? Contact us today to get started.

Ordering Supplies

You can easily place an order by phone. Simply give us a call and a client services representative will be happy
to assist you.

You can reach a client services representative by phone at
877.232.9924, Monday through Friday, from 7:00 AM to 6:00 PM CST.