Avero Experience

Avero Diagnostics is a national, physician-operated laboratory specializing in cancer diagnostics and genetics. Our business is patient-centered, family-owned, and delivers the best possible service for the benefit of the patient. We offer a broad portfolio of anatomic and molecular pathology tests and specialized genetic testing services.

Billing

We care about affordable healthcare. Avero Diagnostics is an in-network provider with most insurance companies and Medicare. We also offer flexible payment options and need-based financial assistance to help improve access to care through the AveroCares^TM program.

Here’s how the billing process works:

Insurance Claim

After testing is complete, we will file a claim with the patient’s health plan. Once this claim is processed, the health plan will send the patient an Explanation of Benefits (EOB).

Invoice

In most cases, there is no additional patient responsibility. If there is, the patient may receive a bill from Mattison Pathology, dba Avero Diagnostics.

Our Commitment

After the patient receives a bill, we will call to evaluate their personal financial situation, answer any questions, and discuss payment options.

We’re here for you. If you have questions, contact us today.

Reporting

Choose from a variety of convenient report delivery options so you never miss a result.

Avero Connect: Electronic medical record (EMR) or laboratory information system (LIS) integration
Avero Link: Online access via the COPIA Genetics and Pathology Portal
Avero Print: Avero-installed printer in your office that prints diagnostic reports as they are issued
Fax

Resources

Request for Correction Form [PDF]
Add-On Request Form [PDF]
Test Cancellation Request Form [PDF]
Requisitions [PDFs]
Women’s Health Specimen Collection Guide [PDF]
Genetics Specimen Guide [PDF]
Specimen Container Labeling [PDF]
Packaging Requirements [PDF]

Submission: Forms can be faxed to client services at 469-232-9927.

Schedule Pickup

Need a sample pickup? We offer multiple options to make specimen transport easy. Contact a client services representative by calling 877.232.9924, Monday through Friday, from 7:00 AM to 6:00 PM CST.
Or fill out our online form to schedule your pickup*.

Ask your client services rep how we can assist you in scheduling
a daily pickup for your office.

Address

All fields required

Office Name

Office Address 1

Office Address 2

Optional

City

State

Zip Code

Contact Information

Phone Number

Email Address

Pickup Information

Number of Specimens

Type of Specimens

Time Specimen will be ready

Specify Carrier

What time do you close?

Is an Avero Lockbox available?

Yes No

Available After Hours?

Yes No

Special Instructions

Please fill all required fields above highlighted red.

*On-demand pickups are not guaranteed and are dependent on the time they are requested.

To track your specimens online, visit:

Fedex UPS

Ordering Supplies

You can easily place an order by phone. Simply give us a call and a client services representative will be happy
to assist you.

You can reach a client services representative by phone at
877.232.9924, Monday through Friday, from 7:00 AM to 6:00 PM CST.
Or, fill out our online form to submit a request.

Pap Support Program

Patients look to you for guidance and answers. Simplify your workflow by automating decisions routinely made when ordering testing.

We offer a simple process with provider-driven results, electronic ordering, simple specimen collection, and a variety of reporting options. Our PapSupport program is also a part of our AveroCares^TM standard of care program.

Getting started with the PapSupport Program is easy. Reach out to your representative for more information.

Do you not have a local representative? Contact us today to get started.